INDUSTRY WHITEPAPERS
USE NEW CONTRACT STRUCTURES FOR BETTER OUTCOMES
Rethinking current, in-place contracts can capitalize on a current partner relationship and provide gains for both parties. See how using the SmartSpend™ model can save 10-12% or more within 45 days without long contract negotiations. Regardless of how you engage for technical and BPO services, SmartSpend contracts help you reduce costs and improve productivity.
GROWING REVENUE, MARKET SHARE WITH IMPROVED MX
Healthcare payers invest up to 30% of their IT spend on member services, but seven in 10 consumers say their engagement has not improved. Capto identifies five core experiences that closely correlate to better member experience and shows how payers are uniquely capable of hyper-personalization at scale, driving loyalty and revenue.
OUTSOURCING IS BROKEN, BUT THERE’S A BETTER WAY
With cost pressures, technology disruption, and a high demand for innovation and talent, companies may think outsourcing will help them keep up. But in the end, no one is happy. We share how to shift the relationship between client and service provider from buyer/seller to a true collaborative partnership, with shared goals for measurable outcomes.
MARTECH 2.0 ROADMAP FOR CUSTOMER EXPERIENCE
Under pressure to compete for customers, marketers are turning to advanced technology for solutions, but they often fail to identify and execute an outcome-driven strategy and market differentiation. Capto assists marketers in making effective technology investments to create relevant, hyper-personalized experiences that keep bringing customers back.