INSIGHTS/
CASE STUDIES
BUSINESS GROWTH THROUGH INNOVATIVE ACQUISITION & DIVERSIFICATION STRATEGY
In this rapidly evolving marketplace, there has never been a more crucial time for media and telecommunications companies to innovate, retool, and rethink their growth strategy – fast. See how Capto helped our client with an acquisition, one of the best speed strategies in the business strategy toolkit.
BIG DATA STRATEGY RETAINS HIGH-VALUE CUSTOMERS & BOOSTS BOTTOM LINE
See how Capto helped a client maximize marketing dollars to retain the highest-value customers by layering in third-party data, including competitor offers, macroeconomic data, psychographics and even weather data influencing its customers by geographic area.
STRATEGIC GUIDANCE & EXECUTION IMPROVES MEMBER EXPERIENCE FOR HEALTHCARE PAYER
See how Capto helped a large healthcare payer develop an investment strategy to drastically improve their member core experiences and support their ongoing member experience roadmap.
INSIGHTS-DRIVEN SOURCING DRIVES DIGITAL BUSINESS TRANSFORMATION
A Fortune 100 IT department in a competitive market needed an immediate upgrade to its outsourcing model. Learn how we led a major shift to an adaptive, outcomes-based strategy and implementation for improvements in capacity, performance, quality and costs.
MAXIMIZING AD REVENUE FOR SALES EXECUTIVES
See how we supported a leading cable TV network’s advertising team in developing a business and technical case for a new application system to provide automated inventory, order management, and program scheduling functionality–driving higher yields and sales volumes.
CLEAR INSIGHTS DRIVE INSOURCING VS OUTSOURCING
When a Fortune 50 pharmaceutical company looked to its successful IT department for possible outsourcing and cost-cutting, our custom decision matrix compared costs, service levels, pros and cons for clarity into whether that decision would really deliver the best value.
STRATEGY TO DEVELOP & EXPAND DIRECT-TO-CONSUMER CHANNEL
As part of a strategy to develop a client’s emerging direct-to-consumer channel, learn more about how we carried out a customer experience investment strategy consolidating global contact center operations to three facilities providing global, multi-language contact centers serving customers in 150 countries.
GUIDANCE & EXECUTION TO ESTABLISH NEW COMPANY
A private investment and real estate company wanted to leverage infrastructure outsourcing market growth by creating a new company, but needed outside expertise for the appropriate investment strategy. See how we laid the ground work for timely success.
SAVINGS THROUGH ALIGNMENT OF DISPARATE TECHNOLOGIES
When a large national retailer needed assistance untangling a web of hardware, software, and infrastructure of disparate technologies, see how our comprehensive service and maintenance strategy created a near-term savings of 20% on infrastructure maintenance.
EXPANDING INTO NEW INVESTMENT OPPORTUNITIES THROUGH ACQUSITION
See how our deep knowledge of numerous high-compliance industries guided a shift in thinking and new opportunities regarding target markets for a private equity firm that aimed to expand into high-compliance cloud and data services.
TRANSITION TO RESPONSIVE, COST-EFFECTIVE OUTSOURCING
Learn how our negotiation support helped a global services provider separate from a negative vendor relationship and quickly move functionality back in-house, for lower operating costs and technology improvements that resulted in a 28% annual savings.