Telecom, Media and Entertainment (TME)

The velocity of change, industry consolidation, and the Internet of Things (IoT) are challenging media and telecom companies to innovate quickly. Capto understands the need to evaluate potential innovation opportunities while maintaining a high level of customer service.

 

Where Capto Brings Expertise:

  • Determining the best opportunity pathway for the capabilities and investment your company has available today
  • Balancing and prioritizing strategic initiatives
  • Preparing talent for the changes ahead and guiding them through the process each step of the way
  • Determining whether to build, buy, or partner to add capabilities
  • Creating better business intelligence by combining internal data with outside information (collaborative intelligence), quickly bringing fresh insights to find new opportunities and solve vexing problems
  • Controlling costs, reducing customer churn, and improving customer service

Customer-First Customer Experience

  • Customer-first business strategy and operating model
  • Insights-as-a-Service to reduce churn and maximize ARPU
  • Strategy support for OTT, AI, VR/AR
  • Billing strategy to enhance customer experience and ARPU
  • Journey mapping and operational execution
  • Innovation sourcing and workforce planning

Technology Strategy

  • Data Insights-as-a-Service
  • Business intelligence and analytics strategy and execution
  • Cloud strategy and implementation
  • CIO-CMO strategy support
  • IT strategy and transformation
  • Governance improvement
  • Portfolio managmenet
  • Supply chain management
  • Service delivery planning and support
  • Go-to market strategy

Data Center and Cloud Market Entre'

  • Market analysis
  • Build vs M&A
  • GTM planning and support
  • Service delivery planning and support
  • Acquisition support
    • Target identification
    • Due diligence
    • Deal support
    • Integration support

DOWNLOAD OUR CAPTO OVERVIEW

TME Whitepaper