Financial Services
Capto has worked along the entire spectrum of finance—from enhancing customer service in retail banking to evaluating deals for private equity acquisitions.
Where Capto Brings Expertise
- Determining the best opportunity and innovation pathway for the capabilities and investment your company has available today
- Balancing and prioritizing strategic initiatives
- Preparing talent for the changes ahead and guiding them through the process each step of the way
- Determining whether to build, buy, or partner to add capabilities
- Creating better business intelligence by combining internal data with outside information (collaborative intelligence), quickly bringing fresh insights to find new opportunities and solve vexing problems
- Controlling costs, reducing customer churn, and improving customer service
Specific Service and Process Areas:
Customer-First Customer Experience
- Customer-first business strategy and operating model
- Insights-as-a-Service to reduce churn
- Technology-suypported customer experience
- Marketing operations execution strategy
- Innovation sourcing and workforce planning
- Marketing technology strategy and roadmap
Technology Strategy
- Actionable data Insights-as-a-Service including AI and machine learning
- Business intelligence and analytics strategy and execution
- Cloud strategy and implementation
- CIO-CMO strategy support
- IT strategy and digital transformation
- Governance improvement
- Portfolio management
- Service delivery planning and support
- Go-to market strategy
See the successful outcomes we have created with our clients.
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