Telecom, Media and Entertainment (TME)

The velocity of change, industry consolidation, AI/machine learning and the Internet of Things (IoT) are challenging media and telecom companies to innovate quickly. Capto understands the need to evaluate potential innovation opportunities while maintaining a high level of customer service.


Where Capto Brings Expertise:

  • Determining the best opportunity and innovation pathway for the capabilities and investment your company has available today
  • Balancing and prioritizing strategic initiatives
  • Preparing talent for the changes ahead and guiding them through the process each step of the way
  • Determining whether to build, buy, or partner to add capabilities
  • Creating better business intelligence by combining internal data with outside information (collaborative intelligence), quickly bringing fresh insights to find new opportunities and solve vexing problems
  • Controlling costs, reducing customer churn, and improving customer service

Customer-First Customer Experience

  • Customer-first business strategy and operating model
  • Insights-as-a-Service to reduce churn and maximize ARPU
  • Strategy support for OTT, AI, VR/AR
  • Billing strategy to enhance customer experience and ARPU
  • Journey mapping and operational execution
  • Innovation sourcing and workforce planning
  • Marketing technology strategy and roadmap

Technology Strategy

  • Actionable data Insights-as-a-Service including AI and machine learning
  • Business intelligence and analytics strategy and execution
  • Cloud strategy and implementation
  • CIO-CMO strategy support
  • IT strategy and transformation
  • Governance improvement
  • Portfolio management
  • Supply chain management
  • Service delivery planning and support
  • Go-to market strategy

Data Center and Cloud Market Entre'

  • Market analysis
  • Build vs M&A
  • GTM planning and support
  • Service delivery planning and support
  • Acquisition support
    • Target identification
    • Due diligence
    • Deal support
    • Integration support