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Strategy & Execution, Data & Analytics Tracy Currie Strategy & Execution, Data & Analytics Tracy Currie

How to Learn from Churn

We've all been there. To that land of customer enchantment and delight where a recording tells us our calls are important. In fact, we’re so important that we're typically put on hold and pushed to a self-serve website to solve our own problems. If we want to talk to a human being, there’s little satisfaction in knowing our calls will be handled in the order they were received.

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Tracy Currie Tracy Currie

Sourcing for Outcomes: Why Isn’t Everyone Doing It?

Transaction-based sourcing agreements are ineffective and broken. Providers often find themselves being asked to deliver a Cadillac on a Chevrolet budget. Clients, on their side, are under continuously increasing demand to deliver more at a faster rate.

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Strategy & Execution Nick Vennaro Strategy & Execution Nick Vennaro

DevOps for IT Departments

DevOps started as a nimble development method used by startups and companies that have software based products. Fortune 500 IT Departments have been trying to adopt the practice ever since DevOps was first proposed at the Agile Development Conference in 2008. The “agile infrastructure” as it was first named, was the first incarnation of the idea that Agile Development was not enough; that cross-department cooperation and integration is necessary to fully realize the product delivery benefits promised by using an Agile model. At a high level, DevOps integrates the disciplines of development (software engineering), quality assurance, and operations.

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Data & Analytics, Strategic Sourcing Tracy Currie Data & Analytics, Strategic Sourcing Tracy Currie

The Big Data Talent War: Don’t Get Drawn In

Today’s demand for big data talent reflects a recurring theme that happens whenever a new valuable technology becomes available. Companies face the conundrum of figuring out how to quickly capitalize on the latest technology to gain business advantage during a time when a limited supply of skilled talent exists in the marketplace.

Internally, the tug of war begins because marketing, operations and customer service all push to leverage these technologies as quickly as possible, while IT tries to figure out how to get it done. The business ends up with two options: develop the expertise internally or partner with an outside resource.

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Strategy & Execution David Kennedy Strategy & Execution David Kennedy

How to Introduce Microservices in a Legacy Healthcare Environment

Healthcare as a whole is finding new ways to use technology to improve population health and patient experience. Population health is looking for a spectrum of precision in patient and provider data as well as clinical cost metrics and matching that data to patient communication, metrics and clinical outcomes. Patient experience requires streamlining information that is both timely and personalized, which is hard to accomplish with monolithic systems.

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Nick Vennaro Nick Vennaro

5 Megamergers That Could Change Healthcare

Efforts to improve collaboration is a common driver of the recent healthcare mergers, say experts.

The industry will be changed less by mergers that try to combine different core competencies that are borne out of different cultures, than by partnerships that allow the different businesses to become even more focused on what they individually do best, says Sheila Talton, president and CEO of Gray Matter Analytics, a healthcare technology company.

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Strategy & Execution Cindy Jennings Strategy & Execution Cindy Jennings

It’s Time to Recruit IT to Improve Customer Experience

Until recently, marketers have been able to plan and implement their martech strategies and programs largely independent of IT.

Now, however — with the proliferation of AI, machine learning, chatbots, big data analytics and other advanced Martech 2.0 capabilities — it’s time for IT to step out of the hallway shadows and become more visible as a business driver and marketing partner.

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